Customer First
Putting Customers First: The AVK UK Customer Service Charter 03-03-2026
You deserve service that is consistent, responsive, and built around your needs, and that is exactly what our new Customer Service Charter delivers. This Charter is our promise to you, a clear unified approach from AVK, Atplas, Fusion, and Glenfield Invicta that keeps you at the heart of every decision we make.
This Charter outlines ten clear commitments so you always know what to expect, fast answers, dependable products, expert guidance, and deliveries you can rely on. Every promise is built to help your projects run smoothly, reduce risks and give you confidence in every interaction.
Highlights include:
- We listen first, so your needs shape our solutions
- You get reliable, high-quality products, and if something Is not right, we fix it fast
- You can speak directly to product and application experts who help you choose with confidence
- We keep you informed at every step, with no surprises
- Your deadlines matter, so we focus on on-time deliveries, responsive technical support and sustainable practices that support your goals
- We protect your data, share our performance openly, and act on your feedback to improve your experience
Carla Bowkett, Head of Customer Support at Atplas, shares:
“At Atplas, our customers are at the heart of everything we do. Our Customer Service Charter reinforces the commitments we uphold and strengthens our promise to deliver consistent, high-quality service. Through open, transparent communication and continuous improvement driven by customer feedback, we ensure you can rely on us to prioritise your needs—always with professionalism, respect, and genuine care.”
Explore the Charter to see exactly what you can expect from us and how we are turning these promises into action for customers.